North West London
Who we are
North West London Maternity system is a collaboration of maternity service providers and stakeholders, commissioners, voluntary organisations and service users (women and their families).
Our vision is to lead the way in providing first class, safe maternity care that offers choice, individualised continuity and that has the family at the heart of everything we do. We will do this by working in partnership to provide outstanding maternity services that are evidenced based and in line with the recommendations of the national maternity review ‘Better Births’.
Working as a collaborative Local Maternity System, we will build trust and breakdown boundaries across our area. By doing this we aim to improve the clinical outcomes and care experience for women and families using our services.
View the Giving birth in North West London leaflet here.
See the map of our catchment area here:
Do you want to get involved?
Visit us at healthier NW London: www.healthiernorthwestlondon.nhs.uk
Women are encouraged to give feedback regarding their care using the following survey - maternitynwlondon.commonplace.is
Community antenatal and postnatal services
Each hospital offers antenatal and postnatal care for women both in and out of their designated ‘catchment areas’. Women can either self-refer, or seek referral via their GP. We also have a maternity booking system that ensures that the small number of women who do not get their first choice of maternity unit receive choice on their options in the area.
Women who live out of area will often be seen at their chosen hospital in the antenatal clinic, whereas women in area are seen at community hubs and children’s centres for their antenatal care. Specialist services are provided mainly in the hospitals, however some perinatal mental health services are offered in the community.
Postnatal care is provided to women in the catchment area at their home and in community hubs and children’s centres. Some postnatal services will be provided in the hospitals. Women who live outside of the catchment area will be seen by their local community midwifery services.
North West London is in the process of developing a sector wide App for women and their families, based upon what is available at some our Trusts already. Links can be found here:
Labour and birth services
Each hospital provides a combination of services, facilitating birth in all settings. Each hospital has an obstetric labour ward, an alongside midwifery led birth centre and the provision of homebirth services. All units have birthing pools and some units offer complimentary therapies.
Specialist services in our area
St Mary’s Hospital, Paddington: Local Neonatal Unit, FGM clinic, smoking cessation service, private patient care, perinatal mental health service, specialist diabetic service, high risk antenatal services, Consultant midwife birth choices clinic, tongue-tie service, socially complex caseload team and homebirth service.
Queen Charlotte’s & Chelsea Hospital, White City: Neonatal Intensive Care Unit, FGM clinic, private patient care, smoking cessation service, perinatal mental health service, fetal medicine unit, maternal medicine unit, tongue-tie service, high risk antenatal service, Consultant midwife birth choices clinic, specialist diabetic service, socially complex caseload team and homebirth service.
Chelsea & Westminster Hospital, Chelsea: Neonatal Intensive Care Unit, specialist diabetic service, complimentary therapies clinic, smoking cessation service, private patient care, fetal medicine unit, maternal medicine unit perinatal mental health service, high risk antenatal service, Consultant midwife birth choices clinic, homebirth service, aromatherapy and doula services in labour.
West Middlesex Hospital, Isleworth: Local Neonatal Unit, maternal medicine service, specialist diabetic service, smoking cessation service, complimentary therapies clinic, perinatal mental health service, tongue-tie service, high risk antenatal service, perineal clinic, homebirth service and aromatherapy in labour.
Northwick Park Hospital, Harrow: Local Neonatal Unit, maternal medicine service, fetal medicine service, specialist diabetic service, smoking cessation service, perinatal mental health service, high risk antenatal service and homebirth service.
Hillingdon Hospital, Hillingdon: Local Neonatal Unit, maternal medicine service, fetal medicine service, specialist diabetic service, smoking cessation service, perinatal mental health service, complex social team, high risk antenatal service and homebirth service.
Each hospital has its own specialised infant feeding team, offering antenatal classes, inpatient support following birth and postnatal support at home and in our affiliated children’s centres. There are tongue-tie reversal services at two of our hospitals.
Mental health support
Every London borough has an IAPT service which offers free, confidential talking therapy for people who have symptoms of anxiety or depression. Click here for more info: www.myhealth.london.nhs.uk/maternity/help
Perinatal mental health services are offered across the catchment area, and consist of a team of specialist mental health nurses and psychiatrists who work in collaboration with the maternity services to care for women with complex mental health needs.
Continuity of carer
North West London is an ‘Early Adopter’ site. This means that we have been awarded funding by NHS England to fast track improvements to the services we provide to women and their families. One of our focuses is meeting the national recommendation of a named midwife for every woman. We are developing new ways of working within our Trusts by testing ways in which a named midwife can provide care to women from the beginning of their pregnancy, during their birth, right through until they are discharged from maternity care. We are implementing and evaluating this work in 2018, as part of our five-year ‘sustainability and transformation plan (STP)’ which is committed to improving women’s health and experience of care in North West London.
Personalised care and choice
Women who book for their maternity care in North West London receive a personalised antenatal care plan; with their individual needs at the core of its structure. Across North West London, we are also rolling out a personalised postnatal care plan – allowing women ownership and access to all of the information they need to prepare for parenthood.
Maternity Voice Partnerships
Formerly known as Maternity Service Liaison Committee’s, these groups consist of new mums, midwives, doctors and other allied health professionals who meet to discuss, learn and help share ideas for improved services across North West London. This service is available across the sector and is currently undergoing reconfiguration - nationalmaternityvoices.org.uk
How to provide feedback
North West London has a local maternity system board which meets once a month to work collaboratively to drive maternity improvements across the sector.
Each Trust has its own Patient Advice and Liaison Service – and this service is the platform by which comments and complaints can be collected and investigated, whilst connecting women with the appropriate services to answer their concerns and questions.
Women and their families are encouraged to provide feedback via our engagement website; and this information is fed back directly to our hospitals to ensure continued improvement of services - maternitynwlondon.commonplace.is