Mental health crisis information

If you have a mental health crisis and don't know who to contact, call NHS 111.

Call 111, free from any phone, 24 hours a day seven days a week, and speak to a highly trained adviser, supported by healthcare professionals.


I’m worried about hurting myself or someone else

If you are worried about harming yourself or someone else tell someone. It could be someone you trust like a friend of family member or you could call a helpline and talk to a stranger if that is easier.

If you are being seen by mental health services you may have a "Crisis plan" in place to help you know what to do and who to contact. There is more information about crisis plans towards the bottom of this page.

If you are not being seen by services contact your GP, or if it is out of hours or an emergency call 999 or go to the A&E department of your local hospital. You can also contact the Samaritans or one of the helplines listed here.


I have hurt myself

If you have already harmed yourself do not wait to seek help. Talk to someone you know and make sure that you get the first aid treatment that you need. Some injuries can be dealt with at home but it is always a good idea to get it checked out by a medical professional. If you have hurt yourself badly please call 999 or  go straight to your local A&E department. To find out more about self harm and what to do in a crisis, visit LifeSIGNS.


I’m thinking about taking my own life

If you are thinking about taking your own life talk to or tell someone first.If you have a crisis plan please refer to this. There may be a crisis line or out of hours/home treatment/crisis service operated by the service you use. If you are not being seen by services contact your GP, or if it is out of hours or an emergency call 999 or go to the A&E department in your local hospital


Contact The Samaritans

The Samaritans are available 24 hours a day 365 days a year by phone, email, text and post.

You can:

  • Call them directly on 08457 90 90 90
  • Email them at
  • Write to them at Freepost RSRB-KKBY-CYJK, Chris, PO Box 90 90, Stirling, FK8 2SA


Contact a helpline

We have a long list of helplines available, many of which are available 24 hours a day 365 days a year. There are also many websites and online resources which may be helpful.Remember, day or night there is someone to talk to.


What are crisis services and crisis plans?

A crisis service is any service that is available at short notice to help you resolve a mental health crisis, or to support you while it is happening. These services can range from telephone helplines to Crisis Resolution and Home Treatment (CRHT) teams and acute inpatient wards.

As part of your Care Plan you should have a plan in place for what to do if you are having a mental health crisis. This should include warning signs, what to do to stop situations escalating and what to do if you are experiencing a crisis.


What is a crisis house?

Some services provide what are known as “Crisis houses”. These are usually residential services that give you really intensive support if you are in crisis and very unwell instead of you going into hospital.

Usually people only stay in a crisis house for a very short time, often for a couple of days to a month before you find somewhere else to stay. Some are run by the NHS and some are run by charities and other services.