NHS 111

Call 111, free from any phone, 24 hours a day seven days a week, and speak to a highly trained adviser, supported by healthcare professionals.

They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

To access the NHS 111 service via a textphone, call 18001 111.

There is also a confidential interpreter service, available in many languages. Simply state your preferred language when you call.

When to dial 111

  • You need urgent medical help but it's not a 999 emergency

  • You think you need to go to A&E or another NHS urgent care service

  • You don’t think it can wait for an appointment with your GP

  • You don't know who to call for medical help

  • You need health information or reassurance about what to do next.

How it works

Your adviser will ask about your symptoms and advise you on what to do.

If you need an ambulance, it will be sent just as quickly as if you had dialled 999.

Otherwise the adviser may suggest a local NHS service that is best for dealing with your health issue, such as an out-of-hours GP, a minor injuries unit, a walk-in centre, a community nurse, or a late night pharmacy. Where possible, the 111 team will book you an appointment or transfer you directly to the people you need to speak to.

Remember these three phone numbers:

  • 999 for life-threatening emergencies

  • 111 for urgent health care, but when it’s not as serious as 999

  • Your GP surgery for other health concerns.

Accessing the service

If you have hearing or other communications difficulties, you can use the NHS 111 service through a textphone by calling 18001 111.

If English is not your first language, a confidential interpreter service is available in many languages. Simply call 111 and, when an adviser answers your call, say the language you wish to use.Calling 111 will get you through to one of a team of fully trained call advisers, who are supported by experienced clinicians such as nurses.

You can also download Easy Read leaflets in a range of languages by visiting the main NHS 111 information web page.

Calls to 111 are recorded. All calls and the records created in 111 are maintained securely, and will only be shared with those health professionals who are directly involved in your care.

British Sign Language service

The service is also available for deaf people who use British Sign Language (BSL).

You can visit the NHS 111 BSL service by visiting www.interpreternow.co.uk/nhs111 from 8am to midnight every day. 

Using your computer and webcam, you make a video call to a BSL interpreter. The interpreter telephones an NHS 111 adviser and relays your conversation with them.

The NHS 111 adviser will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best.

It is recommended users have a modern computer with a good webcarm and a good broadband connection.